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Managing False Intruder Alarms

Managing false intruder alarms begin by having effective policies and procedures in place to reduce the amount of unwanted or false alarm activations.

Too many unnecessary alarm activations can seriously affect insurance premiums and emergency services’ response. It is essential to ensure your policies and procedures are well communicated and understood by all building occupants.

All intruder alarms that require an instant response upon activation must also request a Unique Reference Number (URN). The URN is how the emergency services determine that your system is suitable for a priority level of response.

Initially, you will receive a level 1 response from the police which makes you a priority response. However, if 3 false alarm activations occur with a 1 year period your property will be demoted to level 3.

Level 3 results in any kind of police response being revoked. If the company can demonstrated that they are trying to resolve the false alarm issues through maintenance or environmental changes the URN scheme will not be withdrawn.

An Introduction to Tecserv UK

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What can trigger a security alarm without there being an intruder?

  • Dust
  • Insects
  • Using incorrect key codes
  • Failure to train authorised users of the system
  • Objects hanging around or in sight of a detector
  • Failure to secure all doors and windows before the alarm has been set
  • Faulty equipment
  • Weak batteries
  • Acts of nature (e.g. strong winds or storms)
  • Human error

Why Tecserv UK?

Our mission is to protect people, processes and property. In doing so we help our customers to also protect their brand and their profits.

Most of us want to run a commercial or industrial business safely and securely. Achieving this means having the best in fire protection and security equipment and the support of a trustworthy maintenance and installation company like Tecserv UK.

Ultimately, we provide you with peace of mind – best fit solutions, reliable maintenance and support, fair and clear pricing structures.

Tecserv UK Ltd act as consultants to the insurance industry and to those responsible for Britain’s heritage buildings, including English Heritage and The National Trust so your protection is in safe hands.

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Please note Tecserv UK only operate within the United Kingdom – any work outside of this region cannot be considered.

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