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Middlesex University, London

Middlesex University is based in Hendon, North West London, England. Located in the historic county of Middlesex where its name derives from, the university traces its history back to the 19th century.

As an ex-polytechnic it was formally organised as a teaching institution in 1973. In an attempt to create a better experience for its students the university condensed its campuses, in 2013 an estate strategy costing £150 million concentrated the university on the Hendon Campus.

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The challenge

Tecserv was approached by Middlesex University to provide continual maintenance on their fire alarm systems every 6 months.

We had to overcome obstacles such as the need to re-organise structures already in place with regards to the system and arrangement. Also, where necessary the fire safety system had to be updated whilst minimising disruption to learning and teaching as we were servicing a fully functioning university campus.

The solution

Tecserv overcame these issues by upgrading the current systems where required, we installed a Baldwin Boxall Disabled Refuge System that is networked across 13 separate buildings and transmits back to a centralised panel in the security section.

We also provided assistance and guidance in the re-organisation of the fire alarm system management to ensure it is fully understood by all. We ensured each system we used was made from quality products that we can service to optimum levels.

The outcome

Middlesex University were seeking a fire solutions provider that had the experience, expertise and capability to continually carry out full maintenance and servicing in 30+ buildings on their Hendon campus. The nature of their organisation depended upon minimal external and unnecessary disruption to learning meaning our ‘first time fix’ promise to ensure systems are working at optimum capability. We also provided extremely quick response times, state-of-the-art systems and software to deliver paramount and the most efficient service.

Throughout the servicing contract we have contributed to minimising false alarms significantly per year. Also, the small number of emergency callouts and breakdowns proves that our suppliers and maintenance engineers provide excellent products and service that stand the test of time.

Tecserv UK Ltd have been Middlesex University’s fire-safety systems provider and maintenance contractor for over 7 years, ensuring the systems are fully operational, 100% tested every 12 months. As an organisation we pride ourselves on our ability to build long-term customer relationships. As with many of our clients Middlesex University contacted Tecserv UK Ltd through a referral from one of the university’s senior leadership team who had been greatly satisfied with our service in the past.


The maintenance service Tecserv provide has proven to be an extremely efficient scheme that we, as an organisation, have benefited from. Not to mention the impressiveness of Tecserv’s experienced personnel and their excellent understanding of our needs and the best methods to resolve issues.

Trevor Alexander, Health, Safety and Fire Manager – Middlesex University

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