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Harvey Nichols, Knightsbridge

Harvey Nichols is the world’s leading luxury retailer, renowned for its exclusive edit of the most prestigious brands across womenswear, menswear, accessories, beauty, food and wine.

Founded in 1831, today Harvey Nichols has stores in London, Bristol, Manchester, Edinburgh, Birmingham, Leeds and a dedicated beauty store Beauty Bazaar, Harvey Nichols in Liverpool. Outside of the UK, stores include Dublin in the Republic of Ireland and internationally Riyadh, Hong Kong, Dubai, Istanbul, Ankara and Kuwait.

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The challenge

The Knightsbridge building as we know it today, was designed and built in stages between 1889 and 1894 and presents many challenges when carrying out building related upgrades or refurbishments.

With branded merchandise, and leisure facilities now available over nine floors the store is fitted with a radio frequency fire alarm system to avoid the need for miles and miles of connective cabling. However, a change in legislation to the frequency over which radio fire alarms have to operate meant that any new equipment installed could not be managed using a single operating system as the frequencies would be different.

The solution

Tecserv is renowned for its consultative approach, and together with Electro Detectors, a trusted partner and a leading manufacturer of radio fire alarm systems, we have been able to provide Harvey Nichols with a bespoke solution that has enabled the new and existing equipment to be monitored by one centralised system.

As a result, we have been able to help Harvey Nichols embark on a carefully phased project to install a brand new radio fire alarm systems across all floors over the next three to five years.

The outcome

Avoiding the cost and the inconvenience of monitoring a plethora of devices by upgrading all equipment at once, we delivered a staged solution. This solution enabled Harvey Nichols to be wholly compliant whilst managing a carefully planned programme of system upgrade on a floor by floor basis.

This has not only been financially beneficial and avoided a massive financial outlay, it has also avoided a great deal of inconvenience for customers and staff.


Although this is still a massive project, Tecserv’s consultative approach has helped us manage the upgrade of the radio fire alarm system in a way that is safer and much more convenient. We are delighted with how Tecserv is managing the project and furthermore that we can continue to use them as our single contractor for the ongoing maintenance of existing and new systems.

Mark Hanmore, Facilities Manager, Harvey Nichols

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Please note Tecserv UK only operate within the United Kingdom – any work outside of this region cannot be considered.

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