The Bulgari Hotel, London

The Outcome

The use of the WINMAG Graphics Management System helped return fire alarm programming to its simplest form. Simple to set up and intuitive by design, it integrates seamlessly with Vigilon software to provide a graphical view of the entire system, enabling easy location of a fire in an emergency and allowing rapid decision making through event-based control of devices.

The use of programmable sensitivity states also means S-Quad can be configured to address specific known risks such as steam and dust, allowing it to significantly reduce potential false alarms. As a result, we tailor programmed the units to their specific environment. For example, the units in the bedrooms were programmed to accept strong contamination from objects like deodorants whereas the detection units in the reception area would not.

We worked hard to ensure false alarm activations were kept to a minimum to avoid the loss of revenue by upsetting guests with avoidable evacuations. Since completion the Bulgari has experienced almost zero false activations and zero activation as a result of faulty equipment or poor programming.

We also continually service and maintain their systems. Our service offers the Bulgari, and all our customers ‘one engineer one visit,’ ‘fast response,’ and ‘first time fix’ commitment. These have helped us build trust and understanding with the Bulgari that any emergency issue would be resolved proactively and efficiently. Not to mention the remarkable levels of routine maintenance provided by our approved engineers’ expertise, our state-of the art systems and software and PDAs allowing real time engineering to increase administration efficiency.