Monitoring the inside and outside of a restaurant using CCTV surveillance equipment can be a reassuring factor for diners, but also an intrusion.
Nonetheless, there is an ever-increasing need to provide and reference video evidence for potential investigations should the restaurant experience a criminal activity such as break-in, theft, vandalism, anti social behaviour or fraud.
Despite its benefits, CCTV can be viewed as an intrusion. Most restaurants are places where people wish to enjoy the occasion and not feel like they are being watched. Therefore, it is important to ensure the benefits and rationale for installing CCTV is communicated to those it is intended to protect. This includes strict guidelines for usage and storage of any data that is captured.
Effective and well-maintained CCTV surveillance systems and fully trained users are essential elements of ensuring diners and staff are protected.
Yes, CCTV is a very good at deterring people from carrying out acts that are not allowed, such as entering a building without authorisation, anti social behaviour, causing damage to buildings or property. Most CCTV systems now record in high definition and are able to provide evidence that is admissible in court. The recordings can also be used to educate on the impact and risk to life certain behaviours can cause.
However, technological advances now mean that the data captured can be used for other purposes that can help you run a better business! We all know the British hate to complain. Using CCTV in a restaurant could be a great way for chef to capture facial expressions when diners are eating. Perhaps when new menu is launched?
At Tecserv we help to ensure your CCTV surveillance system helps protect your restaurant as well as helps to improve the diner experience. We also ensure regular planned maintenance and training takes place and that your systems support your security policies and procedures.