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New CCTV System installed at East Midlands Designer Outlet

Fire and security specialists Tecserv UK has been appointed to replace the CCTV System installed at the McArthurGlen East Midlands Designer Outlet in South Normanton.

The £90K CCTV system upgrade was necessary in order to improve security monitoring of the retail outlet and to meet new legal requirements governing the image quality of recording footage.

The East Midlands Designer Outlet site spans 25 acres, and is located near Junction 28 of the M1. With 13.7m potential shoppers living within a 90minute drive of the outlet, an ability to revert back to security recordings of the comings and goings on the site is an important aspect of safety and security.

In total, 43 new HIK Vision CCTV cameras have been installed in various internal and external locations around the Outlet. Eight different models of camera from the HIK Vision range were selected according to location and functionality requirements and includes a DS-2DP1636Z-D 360° panoramic + PTZ camera to the main car park.

The new legal requirements for CCTV cameras stipulates that in order for images to be admissible in court, they must be able to record at a rate no lower than 17.5 frames per second. The new cameras will record at 25 frames per second, which means system operators are now able to analyse camera footage recorded in high definition from their monitoring desk in the security control room.

Commenting on behalf of East Midland Designer Outlet, Martin Brightmore, Facilities Manager said, “Our old CCTV surveillance equipment comprised a combination of systems with outdated technology that resulted in poor image quality. Tecserv has provided us with an exceptional new commercial CCTV system which has improved our ability to carry out surveillance of the entire site and enabled our security officers to carry out their job more effectively.”

Based in Underwood, Tecserv UK is an expert in providing fire and security solutions to businesses in a variety of sectors and has significant retail experience having installed fire and security systems for Harvey Nichols in London and at M&S Simply Food stores on a nationwide basis.

Tecserv has an excellent relationship with the East Midlands Designer Outlet developed over the last five years as a result of its ongoing contract to carry out maintenance on their fire alarm system.

Colin Milligan, Sales Director at Tecserv UK added “Communication was key on this particular project as disruption had to be kept to a minimum so as to not disturb shoppers. I’m proud that we were able to install a CCTV surveillance system to meet our client requirements and that the system manufacturer, HIK Vision, now reference our work as one of their flagship installations.”


Mick Brooke

Mick has over 30 years experience working within the Fire and Security industry. Starting as an installation engineer and quickly progressing into both operational and sales management roles.

Posted on: 7 July 2017
Last updated: 6 May 2022
Posted in: News, Public Sector
Author: Mick Brooke