Tecserv UK response to Coronavirus threat

March 11th, 2020

For as long as the UK Government is advising that there is a risk caused by the spread of the Coronavirus (COVID-19), as a responsible employer, supplier and contractor,  Tecserv UK will continue to carry out regular risk assessments.

We will do this to protect the health of our employees and customers to identify and mitigate risks associated with our supply chain that may affect our ability to provide fire and security installation and maintenance services.

In the workplace

In the event that Coronavirus (COVID-19) spreads more widely in the UK, Tecserv UK is taking health and well-being very seriously and have introduced a number of measures to reduce the risks in the workplace.

Tecserv UK is following guidelines set out on the NHS website and have advised all staff to ensure they are aware of the symptoms of the virus and the importance of good hygiene in the workplace. We have also ensured staff working in our offices and field based engineers have access to hand sanitisers.

Managing Supply Chain Risk

Our communication with our suppliers so far indicates that we currently have no supply issues relating to the virus.

At this stage, we believe that the direct business impact on Tecserv UK is minimal. We will of course continue to monitor the situation and take every step possible to mitigate the risk of disruption.

We will continue to liaise closely with suppliers to ensure we have early warning of any changes that could affect our ability to carry out projects.

By way of reassurance:

  • Tecserv UK holds approx. £100k worth of stock at any one time
  • Engineers also carry spares in their vehicles
  • Our suppliers hold 3-4 months’ worth of stock in their European hubs
  • Suppliers are holding more stock in their manufacturing plants
  • Suppliers are stocking components in their production facilities for 2-3 months.
  • They monitor the components and finished goods stock levels on a daily basis, adjusting their production plans accordingly.

Based on this stock policy and status, we do not expect delivery problems of our fire or security alarm products in the next two to three months. Tecserv UK will continue to work with its suppliers and report on any issues going forward.

Provision of health advice to employees

The following outlines the health advice we have provided to employees to help prevent the spread of the virus and hopefully avoid anyone at Tecserv UK being infected.

  • Advising staff of the symptoms so they can self quarantine
  • Ensuring employees know how the virus is spread
  • How they can avoid catching or spreading the virus
  • Where to seek help and advice if they think they have the virus.

Symptoms of coronavirus

The symptoms of coronavirus are:

  • A cough
  • A high temperature
  • Shortness of breath

These symptoms do not necessarily mean a person has the illness, as symptoms are similar to other illnesses that are much more common, such as cold and flu.

How coronavirus is spread

Because it’s a new illness, it is not known exactly how coronavirus spreads from person to person.

Similar viruses are spread in cough droplets.

It’s very unlikely it can be spread through things like packages or food.

Most people can continue to go to work, school and other public places. You only need to stay away from public places (self-isolate) if advised to by the 111 online coronavirus service or a medical professional.

How to avoid catching or spreading coronavirus

There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19).  So with that in mind, the NHS has issued a simple, common sense guidance document to help prevent the spread of this respiratory disease.

Tecserv UK has ensured that all staff have taken the time to read the guidelines on the NHS website to ensure they comply with the recommendations to keep themselves, colleagues and our customers safe.


  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell


  • Do not touch your eyes, nose or mouth if your hands are not clean

Where to obtain medical help

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

We have advised staff to use this service if:

  • They think they might have coronavirus
  • In the last 14 days they’ve been to a country or area with a high risk of coronavirus
  • They’ve been in close contact with someone with coronavirus

We have advised staff not go to a GP surgery, pharmacy or hospital and recommended they call 111 if they need to speak to someone.

How to self-isolate

If there’s a chance staff could have coronavirus, we will ask them to stay away from other people (self-isolate) for up to 14 days to help reduce the possible spread of infection and ask them to stay in isolation away from other people until recovered.

This means employees will:

  • Stay at home
  • Not go to work, school or public places
  • Not use public transport or taxis
  • Ask friends, family members or delivery services to do errands
  • Try to avoid visitors – it’s OK for friends, family or delivery drivers to drop off food

If you would like to discuss any aspect of our response to the Coronavirus please get in touch.